Experience

Crowdbotics - Lead UX Designer
Crowdbotics reverse-engineers product requirements from existing code using AI.

AUG 2024 - MAR 2025

 

• Led user research projects (including recruiting, interviews, analysis, and reporting) using Dovetail and Miro to uncover customer challenges and workflows, resulting in a 20% improvement in user satisfaction across key product features.

• Collaborated with Engineering, Product Management, Documentation, and Customer Success teams using Slack, Jira and Confluence to deliver prototypes and complete user testing for 4 major product updates for AI enabled solutions.

• Identified pain points through ongoing discovery efforts, driving product improvements using agile methodology that resulted in a 30% increase in feature adoption and directly contributing to both Crowdbotics' growth and customer satisfaction.

• Provided design direction for 3 cross-functional project teams including Product Management and Engineering, conceptualizing innovative design solutions that contributed to a 40% faster product iteration cycle.

• Contributed to fostering a positive and inclusive design culture, resulting in a 50% increase in team engagement and a strong foundation for long-term business success.

• Utilized Figma for concept creation and testing, prototype development and review with engineering team.

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Caseware International - Product Design Manager
Caseware develops a SaaS platform geared towards accountants and auditors with AI tools.

MAY 2022 - APR 2024
 

• Built and managed a team of 8 UX Designers and 2 UX Researchers, delivering user-centered solutions and implementing a team work management system for effective tracking and reporting.

• Implemented design tracking, reducing design-to-development handoff time by 20% and improving product quality, while also leading award-winning cross-functional initiatives to solve critical user problems.

• Championed the adoption of a new design system based on components created in Figma, resulting in a 50% increase in design consistency and quality.

• Delivered user-centered solutions across multiple product areas and spearheaded accessibility standard compliance.

• Award-winning cross team effort on initiatives involving design, product and development creating useful solutions to user problems utilizing tools such as Figma, FigJam, Miro, Trello and Jira.

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Caseware International - Senior UX Designer

OCT 2019 - MAY 2022
 

• Redesigned the data acquisition platform, achieving a SUS score of 86, resulting in a 40% increase in user adoption and a 30% reduction in support calls, significantly improving the overall user experience.

• Mentored and managed 4 co-op students, providing guidance on design principles and user research methodologies, leading to a 50% improvement in their project outcomes and enhanced team collaboration.

• Presented design solutions created in Figma to 10+ stakeholders, incorporating feedback and driving product improvements, which led to a 20% increase in product efficiency and fostered a collaborative design culture across 4+ product teams.

• Improved UX processes and advocated for user-centered design adoption, resulting in a 35% reduction in design iteration cycles and a 25% increase in overall product satisfaction.

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Digit - Lead Product Designer/Design Strategy

Digit is a custom web application development studio specializing in small to medium business solutions.

APR 2018 - NOV 2020
 

• Led 15+ brand creation and UX/UI design efforts for 0-1 projects, incorporating design thinking exercises, which resulted in a 30% increase in client satisfaction and a 20% faster project delivery time.

• Managed all client relations for 15+ projects, including discovery sessions and collaborative planning, leading to a 40% improvement in customer retention and 90% client satisfaction throughout the project lifecycle.

• Developed front-end solutions using HTML, CSS, and Angular for 5+ web applications, improving site performance by 35% and achieving a 25% reduction in development time across projects.

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Cambium Inc - Senior UX Designer

Cambium required 2 internal 0-1 products for their engineering and consulting company.

MAY 2019 - OCT 2019
 

• Conducted user interviews and facilitated 5+ design sprints, creating 15+ storyboards and user journeys that helped refine requirements and validate designs, leading to a 30% improvement in user feedback alignment and a 20% reduction in design iterations.

• Developed 10+ interactive prototypes and coded front-end solutions using HTML, CSS, and Angular, which resulted in a 40% improvement overall user satisfaction.

• Developed a comprehensive design system based on Kendo UI, improving design consistency across projects, which contributed to a 35% reduction in development time.

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Qline Solutions - Senior UX Designer

Qline Solutions is a developer of QCare Healthcare Management systems and developer of custom software solutions.

NOV 2015 - APR 2019
 

• Collaborated with cross-functional teams to plan and execute 8+ initiatives, designing and developing responsive web applications that increased user engagement by 25% and reduced development time by 20% through user and client-driven wireframes and prototypes.

• Developed a scalable design system based on Kendo UI, improving design consistency across applications and contributing to a 40% faster implementation of new features while ensuring the product remained 25% more competitive in the market.

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Voicenet Interactive - Senior UX Designer

Voicenet develops voice recognition software and custom service solutions.

SEP 2013 - NOV 2015
 

• Collaborated with cross-functional teams to plan and execute initiatives, designing and developing 5+ projects, resulting in 100% client satisfaction through user research, wireframes and prototypes.

• Developed a comprehensive design system based on Kendo UI, ensuring that the software design remained 30% more competitive in the market, leading to a 20% reduction in development time for future projects and enhanced UI consistency across applications.

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OpenText - UI/UX Designer

OpenText is a world leader in Information Management, helping companies exchange information on a global scale.

SEP 2005 - SEP 2013
 

• Designed UX and created 20+ prototypes for web and mobile applications, resulting in improved user engagement by 25%.

• Created brands for 30+ clients working directly with customers and cross functional roles.

• Established and promoted design guidelines, best practices, and standards across multiple teams, leading to a 40% improvement in design consistency and a 20% reduction in design revisions.

• Conducted weekly client meetings to determine needs and project requirements, successfully delivering 10+ projects on time and achieving a client satisfaction rate of 90%.
   

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Education​
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