Experience

​​

OpenText - Lead UX Designer

Redesigned the desktop accessibility software application to cloud platform

OCT 2025 - PRESENT

 

• Desktop to Cloud modernization project for OTS product (creates accessible documents), by taking a user-centered design approach:

  • User research including: interviews, analysis using Dovetail and AI tools, usability testing

  • UI Audit of the existing platform to identify pain points and feature priority

  • Ideation and brainstorming using tools such as Miro, Figma Make and other AI tools

  • Wireframe creation using Figma Make and Figma

  • Well-polished, visually complete and interactive prototypes based on our internal design system
     

• Collaboration with the product & development team implementing skills such as:

  • Effective communication and collaboration with cross functional roles

  • Thorough design specifications, edge cases and design rationale

  • UX review of front end development work in regards to design accuracy

  • Provide design strategy and guidance to the team for core and new functions and features.

  • Communicate research findings, conceptual ideas, detailed design, and design rationale
     

• Participation in planning and design for the corporate design system, particularly as it relates to AI features​
   

Emily Carr University of Art & Design - CS Instructor: Emerging AI Technology
Mentor senior designers and instruct students in the use of AI tools 

JUL 2025 - PRESENT

 

• Mentor senior designers preparing for their career as a manager:

  • Define design process - teaching frameworks (research > prototyping > testing > iteration)

  • Critique & evaluation - run design critiques, give structured feedback

  • Facilitate collaboration - run group projects, encourage peer critiques, simulate real-world teamwork.
     

• Teach courses building on skills utilizing AI as a design tool:​

  • Standards and best practices - define curriculum around industry standards

  • Storytelling & communication - communicate design concepts clearly to students

  • Research & staying current - keep up with emerging UX methods and tech to teach relevant material
     

Crowdbotics - Principal UX Designer

Designed the 0-1 cloud platform to analyze legacy system code

AUG 2024 - MAR 2025

 

• Led end-to-end design for a 0-1 AI tool (systems analysis), aligning business goals, customer insights, and technical constraints to drive scalable design solutions in a B2B SaaS environment:

  • Conducted user research and usability testing, translating findings into actionable design strategies that improved product adoption and satisfaction

  • Partnered with Product and Engineering leaders to deliver user-centered experiences in the form of Figma prototypes across complex workflows utilizing AI tools, including production ready assets

  • Facilitated design reviews and user research workshops, integrating insights into high-impact product enhancements

  • Identified pain points through ongoing discovery efforts, driving product improvements that resulted in a 30% increase in feature adoption and directly contributing to both Crowdbotics' growth and customer satisfaction
     

• Worked to establish design process flows and a design system company-wide:​

  • Created and contributed to design systems and reusable components

  • Collaborated with senior stakeholders and cross-functional partners in diverse time zones to clearly communicate design vision, influence roadmaps, and drive product innovation

​

Caseware International - Product Design Manager

Managed and scaled the product design team working on the accounting and auditing platform

MAY 2022 - APR 2024
 

• Scaled and managed a high-performing team of product designers from 4 to 14:

  • Increased the design team capacity from 10 concurrent epics to 83 concurrent epics

  • Fostered a culture of collaboration, ownership, and innovation through mentorship, feedback, and career development planning

  • Designed HR tools for performance evaluation and project tracking, reducing design-to-development handoff time by 20% and improving product quality, while also leading award-winning cross-functional initiatives to solve critical user problems

  • Oversaw cross-functional collaboration between product, engineering, and stakeholders to align design goals, address feedback, and refine product direction

  • Created a designer pair program to elevate skill and confidence of junior designers while working alongside a senior

  • Created career path progressions for all design team roles for transparent career growth options
     

• Defined and scaled design processes, best practices, and standards to ensure consistency and quality across the platform, while contributing to the evolution of the company-wide design system:

  • Championed design operations efforts to increase overall accessibility to WCAG 2.2 Level AA and reduce design debt and product inconsistency

  • Introduced UX Research to Caseware, advocated for its value and hired the UXR team

  • Authored UX best practices documentation to inform cross-functional roles and guide designers
     

• Utilized tools like Figma, MURAL, JIRA, and Adobe Creative Suite to drive design ideation, iteration, and project tracking

​

Caseware International - Senior UX Designer

Redesigned the desktop auditing software analytics system to cloud platform

OCT 2019 - MAY 2022
 

• Designed intuitive workflows for importing and cleaning complex financial data giving users 80% of their desired features.

• Improved the messaging to the users therefore reducing support calls by 75%.

• Reduced time spent on manual account mapping through intelligent automation features by 50%.

• Improved transparency in analytics tools, enabling faster, more confident decisions.

• Created a scalable design system to ensure consistency and accelerate future development by 35%.

• Received positive feedback from pilot users on the improved clarity and reduced cognitive load in the platform improving our SUS score to 86%.

• Increased awareness of the value of UX and accessibility in the company, UX now included in planning and strategy. 

• Improved UX processes and advocated for user-centered design adoption, resulting in a 35% reduction in design iteration cycles and a 25% increase in overall product satisfaction.

• ​Mentored and managed 4 co-op students, providing guidance on design principles and user research methodologies, leading to a 50% improvement in their project outcomes and enhanced team collaboration.

​

Cambium Inc - Senior UX Designer

Designed 0-1 applications for environmental consulting

MAY 2019 - OCT 2019
 

• Conducted user interviews and facilitated 5+ design sprints, creating 15+ storyboards and user journeys that helped refine requirements and validated designs, leading to a 30% improvement in user feedback alignment and a 20% reduction in design iterations.

• Developed 10+ interactive prototypes and coded front-end solutions using HTML, CSS, and Angular, which resulted in a 40% improvement overall user satisfaction.

• Developed ergonomics assessment product 

​

Qline Solutions - Senior UX Designer

Redesigned the desktop home health care software to cloud platform and 0-1 product design

NOV 2015 - APR 2019
 

• Collaborated with cross-functional teams to plan and execute 8+ B2B and B2C initiatives, designing and developing responsive web applications that increased user engagement by 25% and reduced development time by 20% through user and client-driven wireframes and prototypes.

• Developed a scalable design system based on Kendo UI, improving design consistency across applications and contributing to a 40% faster implementation of new features while ensuring the product remained 25% more competitive in the market.

• Developed/designed Ergo: An ergonomic risk assessment software that helps evaluate posture, repetition, load, and workstation design.

​

Voicenet Interactive - Senior UX Designer

Redesigned the desktop voice recognition software to cloud platform and 0-1 product design

SEP 2013 - NOV 2015
 

• Collaborated with cross-functional teams to plan and execute B2B and B2C initiatives, designing and developing 5+ responsive web applications, resulting in a 30% increase in project delivery speed and a 20% improvement in client satisfaction through user-driven wireframes and prototypes.

• Developed a comprehensive design system based on Kendo UI, ensuring that the software design remained 30% more competitive in the market, leading to a 20% reduction in development time for future projects and enhanced UI consistency across applications.

​

OpenText - UI/UX Designer

Provided UX design support for a learning management system and for the eDocs product

SEP 2011 - SEP 2013
​

• Designed and developed 20+ prototypes for B2C and B2B web and mobile applications, resulting in improved user engagement by 38%.

• Created brands for 30+ clients working directly with high profile customers such as TELUS, Rogers, Gov Canada, CATSA, Konica Minolta and YRDSB.

• Established and promoted design guidelines, best practices, and standards across multiple teams, leading to a 40% improvement in design consistency and a 20% reduction in design revisions.

• Conducted weekly client meetings to determine needs and project requirements, successfully delivering 10+ projects on time and achieving a client satisfaction rate of 90%.

​

Education​​​