Experience

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OpenText - Lead UX Designer

Redesigned the desktop accessibility software application to cloud platform

OCT 2025 - PRESENT

 

• Led the end-to-end transformation of a legacy desktop product into a modern cloud ecosystem, maintaining 80% feature parity while slashing modernization debt.

• ​Engineered an AI-first design workflow, using custom agents to generate interview guides, usability test plans, and edge-case scenarios, accelerating discovery while validating outcomes through live user interviews and behavioral data.

• ​Slashed churn by 80% and reduced user friction by 76% by optimizing cloud-native workflows and addressing deep-seated legacy pain points.

• ​Bridged design and engineering using GitHub Copilot and Figma to ensure high-fidelity prototypes met strict accessibility standards and technical constraints.

• ​Directed UI audits and strategic roadmaps across multi-functional teams, ensuring UX accuracy and design system scalability during the cloud migration.

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Emily Carr University of Art & Design - CS Instructor: Emerging AI Technology
Mentor senior designers and instruct students in the use of AI tools 

JUL 2025 - PRESENT

 

AI Curriculum Development & Instruction
 

• ​Architected AI-First Workflows: Developed and taught specialized courses on integrating LLMs and agentic tools into the modern design process.

• ​Strategic AI Implementation: Evaluated emerging technologies (Generative UI, Prompt Engineering, Agentic UX) to define industry standards and best practices for design teams.

• Ethics & Governance: Led sessions on the pros, cons, and ethical considerations of AI in enterprise environments, focusing on data privacy and bias in algorithmic design.​

​Leadership & Mentorship
 

• ​Managerial Coaching: Mentored senior designers transitioning into leadership roles, focusing on high-level strategy, resource planning, and stakeholder influence.

• Design Excellence: Established structured critique frameworks and evaluation standards to ensure design consistency across multi-team initiatives.

• ​Process Engineering: Taught end-to-end design frameworks - from raw research to rapid prototyping - with a focus on accelerating the "Idea-to-Validation" loop.
   

Crowdbotics - Lead UX Designer

Designed the 0-1 cloud platform to analyze legacy system code

AUG 2024 - MAR 2025

 

• Led end-to-end design for a 0-1 AI tool, aligning B2B SaaS business goals with technical constraints to drive a 35% increase in revenue and user adoption.

• ​Translated complex legacy code analysis into intuitive workflows via user research and Figma prototyping, resulting in production-ready assets and seamless engineering handoffs.

• Collaborated directly with engineers using GitHub Copilot and code reviews, ensuring design decisions aligned with front-end architecture and system constraints.

• ​Spearheaded product discovery using AI-assisted research synthesis and test planning, paired with live user interviews and usability testing to validate findings and drive a 38% lift in feature adoption.

• ​Architected a company-wide design system, creating a library of reusable components that standardized UI across diverse product workstreams.

• ​Collaborated with global cross-functional partners to communicate design vision, influence product roadmaps, and integrate AI tools into the design workflow.

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Caseware International - Product Design Manager

Managed and scaled the product design team working on the accounting and auditing platform

MAY 2022 - APR 2024
 

Scaled and managed a high-performing team of product designers from 4 to 14

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• Increased the design team capacity from 10 concurrent epics to 83 concurrent epics

• Fostered a culture of collaboration, ownership, and innovation through mentorship, feedback, and career development planning

• Designed HR tools for performance evaluation and project tracking, reducing design-to-development handoff time by 20% and improving product quality, while also leading award-winning cross-functional initiatives to solve critical user problems

• Oversaw cross-functional collaboration between product, engineering, and stakeholders to align design goals, address feedback, and refine product direction

• Created a designer pair program to elevate skill and confidence of junior designers while working alongside a senior

• Created career path progressions for all design team roles for transparent career growth options
   

Defined and scaled design processes, best practices, and standards to ensure consistency and quality across the platform, while contributing to the evolution of the company-wide design system

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• Championed design operations efforts to increase overall accessibility to WCAG 2.2 Level AA and reduce design debt and product inconsistency

• Introduced UX Research to Caseware, advocated for its value and hired the UXR team

• Authored UX best practices documentation to inform cross-functional roles and guide designers

• Utilized tools like Figma, MURAL, JIRA, and Adobe Creative Suite to drive design ideation, iteration, and project tracking

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Caseware International - Senior UX Designer

Redesigned the desktop auditing software analytics system to cloud platform

OCT 2019 - MAY 2022
 

• Designed intuitive workflows for importing and cleaning complex financial data giving users 80% of their desired features.

• Improved the messaging to the users therefore reducing support calls by 75%.

• Partnered with PMs to define success metrics and ran iterative usability tests to improve data import completion and retention.

• Reduced time spent on manual account mapping through intelligent automation features by 50%.

• Improved transparency in analytics tools, enabling faster, more confident decisions.

• Created a scalable design system to ensure consistency and accelerate future development by 35%.

• Received positive feedback from pilot users on the improved clarity and reduced cognitive load in the platform improving our SUS score to 86%.

• Increased awareness of the value of UX and accessibility in the company, UX now included in planning and strategy. 

• Improved UX processes and advocated for user-centered design adoption, resulting in a 35% reduction in design iteration cycles and a 25% increase in overall product satisfaction.

• ​Mentored and managed 4 co-op students, providing guidance on design principles and user research methodologies, leading to a 50% improvement in their project outcomes and enhanced team collaboration.

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Cambium Inc - Senior UX Designer

Designed 0-1 applications for environmental consulting

MAY 2019 - OCT 2019
 

• Conducted user interviews and facilitated 5+ design sprints, creating 15+ storyboards and user journeys that helped refine requirements and validated designs, leading to a 30% improvement in user feedback alignment and a 20% reduction in design iterations.

• Developed 10+ interactive prototypes and coded front-end solutions using HTML, CSS, and Angular, which resulted in a 40% improvement overall user satisfaction.

• Developed ergonomics assessment product.

• Developed and modified front-end code for prototypes, enabling faster iteration and reducing engineering ambiguity.

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Qline Solutions - Senior UX Designer

Redesigned the desktop home health care software to cloud platform and 0-1 product design

NOV 2015 - APR 2019
 

• Collaborated with cross-functional teams to plan and execute 8+ B2B and B2C initiatives, designing and developing responsive web applications that increased user engagement by 25% and reduced development time by 20% through user and client-driven wireframes and prototypes.

• Developed a scalable design system based on Kendo UI, improving design consistency across applications and contributing to a 40% faster implementation of new features while ensuring the product remained 25% more competitive in the market.

• Developed/designed Ergo: An ergonomic risk assessment software that helps evaluate posture, repetition, load, and workstation design.

• Developed and modified front-end code for prototypes.

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Voicenet Interactive - Senior UX Designer

Redesigned the desktop voice recognition software to cloud platform and 0-1 product design

SEP 2013 - NOV 2015
 

• Collaborated with cross-functional teams to plan and execute B2B and B2C initiatives, designing and developing 5+ responsive web applications, resulting in a 30% increase in project delivery speed and a 20% improvement in client satisfaction through user-driven wireframes and prototypes.

• Developed a comprehensive design system based on Kendo UI, ensuring that the software design remained 30% more competitive in the market, leading to a 20% reduction in development time for future projects and enhanced UI consistency across applications.

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OpenText - UI/UX Designer

Provided UX design support for a learning management system and for the eDocs product

SEP 2011 - SEP 2013
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• Designed and developed 20+ prototypes for B2C and B2B web and mobile applications, resulting in improved user engagement by 38%.

• Created brands for 30+ clients working directly with high profile customers such as TELUS, Rogers, Gov Canada, CATSA, Konica Minolta and YRDSB.

• Established and promoted design guidelines, best practices, and standards across multiple teams, leading to a 40% improvement in design consistency and a 20% reduction in design revisions.

• Conducted weekly client meetings to determine needs and project requirements, successfully delivering 10+ projects on time and achieving a client satisfaction rate of 90%.

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Education​​​